What is Active Refund?
Active Refund is a policy that you can purchase that allows you to receive a refund on your registration fees (up to 48 hours prior to the start of the program) for any reason. Click here to view the City's refund procedure.
Where is this offered? This offer appears during checkout and is optional.
Cost to purchase a policy: The cost to purchase refund protection is a percentage of your total program amount.
How does this benefit you, the customer? This will protect customers registration fees associated with the programs they registered for. If they can’t make camp due to illness, injury, travel related issues, etc., they file a claim and they can get their money back.
How to request a refund: You will be sent an email after registering. Keep that email as it will have the details about how to request a refund.
What is Active Advantage?
ACTIVE Advantage is a rewards program that allows registrants to sign-up for other programs, have access to discount travel rates through Trebeca or Expedia and purchase gear at discounted rates (the discount is absorbed by ACTIVE). This is an ACTIVE membership and has no connection with the City of Nevada City and it's programs. After the customer registers for a City program, they’re offered a trial membership to Active Advantage program. If they consent to enroll, they must cancel before the trial membership is over to avoid being charged the annual service fee. If they do not enroll they are not charged.
How to register for ACTIVE Advantage: After registration for City programs is completed, registrants MUST check the accept box, add their e-mail and click the blue accept button to be added as a trial member. It is not automatic.
How to receive a refund: Refunds are available at any time. If registrants no longer want their membership they can cancel by doing the following:
To request a refund for your ACTIVE Advantage membership, please contact the customer support team at [email protected] or by phone at 866-561-0647 (between the hours of 7:00am and 5:00pm PST). With our 100% Satisfaction Guarantee, if at any time during your annual membership, you are not completely satisfied, we’ll cancel your membership and give you a pro-rated refund for any unused months - no questions asked!