Nevada City, CA
Active Network Information
Active Network is the online program that the City utilizes to process our online registrations.  Following is information about special offers that you will see when registering for our programs.

There are 2 offers that appear during the registration.  
  1. Booking Protect:  You will see this at checkout.
  2. ACTIVE Advantage:  You will see this after your sale of our programs is complete.
 
These programs are here to build value to Active customers.
 
Below is an explanation of these offers and how they benefit the consumer and the organizations. 
 
What is Booking Protect?
Booking Protect is a new partnership with ACTIVE created in the fall of 2017,  This partnership was created to help cover the financial cost for refunds for our customers. If parents purchase a policy with Booking Protect, and for some reason they can’t make the class/program due to illness, travel hiccups or other  Booking Protect approved reasons, they would file for a refund from BP. Booking Protect, then would refund the client on your behalf. This allows you to keep the original registration fees paid by customers. This money is yours and would not needed to be refunded to the participants.
 
Where is this offered: This offer appears during checkout.
 
Cost to purchase a policy: The cost to purchase a booking protect policy is a percentage of the total amount ranging from 8-12%. This is not an automatic application, but is recommended for customers.
 
How does this benefit customers: This will protect your customers registration fees associated with the programs they registered for.  If they can’t make camp due to illness, injury travel related issues, and other reasons, they file a claim through BP and they can get their money back.
 
How does this benefit you:
Because BP is now taking on financial responsibility for the people accepting this “insurance” the City will keep the original registration fees and allow BP to refund this policy.   This also allows the City to open that spot back up if needed.
 
What is Active Advantage:
ACTIVE Advantage is a rewards program that allows registrants to sign-up for other programs, have access to discount travel rates through Trebeca or Expedia and purchase gear at discounted rates (the discount is absorbed by ACTIVE).  After the customer registers for a City program, they’re offered a trial membership to Active Advantage program. If they consent to enroll, they must cancel before the trial membership is over to avoid being charged the annual service fee.  If they do not enroll they are not charged.  
How to register for ACTIVE Advantage:
After registration for City programs is completed, registrants MUST check the accept box, add their e-mail and click the Blue accept button to be added as a trial member.  It is not automatic.  
How to receive a refund:
Refunds are available at any time. If registrants no longer want their membership they can cancel by doing the following:
To request a refund for your ACTIVE Advantage membership, please contact the customer support team at [email protected]  or by phone at 866-561-0647 (between the hours of 7:00am and 5:00pm PST). With our 100% Satisfaction Guarantee, if at any time during your annual membership, you are not completely satisfied, we’ll cancel your membership and give you a pro-rated refund for any unused months - no questions asked!
       
       
       
       
      City Hall | 317 Broad Street Nevada City, CA 95959  |  Phone: (530) 265-2496  |  Fax: (530) 265-0187
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